This page describes every kind of notification AI&ENERGY OS sends a Principal, the channel each notification uses, the consent under which it is sent, and how to stop it. It is a companion to our Privacy Policy, our SMS Policy, and our Terms of Service.
§1Operating principles
- Every message has a reason. We send a notification only when it serves a specific purpose tied to the Principal's stated Engagement.
- No marketing channel. We do not operate a marketing email list, an SMS broadcast list, a push-notification campaign, a webinar-invite list, or a re-engagement program. There is nothing to unsubscribe from at the category level — only the specific notification stream you opted into.
- No re-engagement after silence. If you stop responding, we stop sending. We do not run "win-back" or "we miss you" campaigns.
- You can leave at any time. You may stop any notification stream by one explicit instruction; we will confirm in writing.
§2What we send
Transactional notifications
These confirm something has happened or is about to happen. Examples: receipt for a form you submitted, confirmation that your application is being reviewed, the meeting reminder for a call you booked, the link to the briefing document you requested.
Conversational replies
Direct two-way responses when you have written or called us. A reply is sent only to the channel you used to reach us, unless you ask us to switch.
Security & account notices
Alerts that affect your access, your data, or your authentication. Examples: a new device signed in to an Engagement portal; an external request for your data was received and is being processed; a password or contact-detail change took effect. You cannot unsubscribe from these. They run for as long as we hold information about you. If you do not wish to receive them, you must close the underlying account or relationship.
Engagement updates
Status updates on an active Engagement — project milestones, deliverable hand-offs, planned absences. Frequency is set by the engagement letter or in writing at the start of the Engagement.
Service notices
Material changes to this policy, the Privacy Policy, the Terms, or the SMS Policy that affect your rights. Sent in advance of the effective date.
What we do not send
- Promotional emails or texts.
- Newsletter content.
- Cross-sells or up-sells.
- Referral asks.
- Surveys, polls, or NPS prompts (unless you specifically opt in for a one-off study).
- Messages from third parties on third-party behalf.
§3Channels we use
- Sent from an
@aienergyos.comaddress. Delivered via Resend, Inc. as our transactional email service provider. - SMS
- Sent from +1 (669) 333-5933. Governed in full by the SMS Policy. Delivered via Twilio Inc. Subject to U.S. A2P 10DLC registration.
- Voice
- Outbound calls placed from the same number above. Inbound calls received on the same number. See §4 for recording rules.
- Telegram
- Used only as an operator-side channel — that is, by Principals who explicitly choose Telegram as their preferred channel. We do not push notifications to a Principal's Telegram unless that Principal has linked Telegram themselves.
- In-product
- Notices that appear inside an Engagement portal you have logged into. Subject to in-product preference controls where available.
§4Voice calls & recording
We do not record calls by default. If a recording of a specific call is needed for a fiduciary, compliance, or other documented reason, we obtain advance, written, two-party consent from every participant before any recording begins. The recording, if made, is held under the same protections as voice messages in the Privacy Policy §6.
The voice line at +1 (669) 333-5933 uses Twilio for routing. If you call and reach voicemail, your voicemail message is treated as a voice submission under the Privacy Policy; you may ask us to delete it at any time.
Some U.S. states (including California) require two-party consent for call recording; our policy meets or exceeds the strictest applicable standard, regardless of where you call from.
§5Frequency & quiet hours
We do not send transactional or operational SMS or place outbound calls before 9:00 AM or after 7:00 PM local time in the Principal's stated time zone, except (a) where the Principal has asked for time-sensitive contact, (b) where a security notice is required (see §2), or (c) in genuine emergency.
Email is delivered when written; we ask Principals to use their own client-side rules to silence email outside their preferred windows.
§6Controlling or stopping notifications
SMS
Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any of our SMS messages. We will send one confirmation and then cease all further SMS.
Reply to any email with the words "remove from this stream" and the stream you wish to stop. We will confirm cessation by reply email within five (5) business days. There is no aggregate "marketing unsubscribe" because we do not have a marketing list.
Voice
Email privacy@aienergyos.com with "no outbound calls" in the subject and we will remove your number from outbound call eligibility.
All channels at once
Email privacy@aienergyos.com with the subject "cease all notifications" and we will, within five (5) business days, stop all non-mandatory notifications across every channel. Security and account notices may continue while we still hold your account; you may then exercise the right of erasure (see Privacy Policy §12) to end them entirely.
§7Security & emergency notices
If we have a credible reason to believe that a Principal's data, safety, or active Engagement is at risk, we will send a notice through any channel we have for the Principal — including channels the Principal has previously opted out of for promotional purposes. We will document the reason and limit the disclosure to what is necessary to address the risk. These notices are not commercial messages and are not subject to opt-out under our standard controls.
§8Compliance notices
Where the law requires us to notify you of a specific event — a data breach affecting your information, a material change to our terms, a regulatory disclosure — we will do so on the timeline the law specifies, using the most direct channel we have for you. Where the law affords us a choice of channel, we will use the one most likely to reach you given our recent contact history.
§9Contact
- Email — privacy@aienergyos.com
- Voice & SMS — +1 (669) 333-5933
- Mail — AI&ENERGY OS, United States